Skills & Competencies for Salesforce CRM Senior Administrator

Salesforce CRM Senior Administrator job profile

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JOB SUMMARY for Salesforce CRM Senior Administrator

Administers the Customer Relationship Management (CRM) applications.

JOB RESPONSIBILITIES for Salesforce CRM Senior Administrator

Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Monitors end-user usage of systems and performs daily administrative and user support tasks.

Salesforce CRM Senior Administrator SALARY RANGE

BASE 50%
$96,471
TOTAL 50%
$103,854
Job Level
P03
Job Code
IT10000218
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Salesforce CRM Senior Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Salesforce CRM Senior Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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9 general skills or competencies (Job family competencies) for Salesforce CRM Senior Administrator

1 Job Family Competencies – Data Analytics
Proficiency Level -3
Skill definition-Applying techniques and processes in examining and evaluating raw data to derive conclusions to support business decision-making.
Level 1 Behaviors
(General Familiarity)
Discusses the models and roles of business data analytics.
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Level 2 Behaviors
(Light Experience)
Conducts data cleaning process by removing duplicate records to ensure effective data analytics.
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Level 3 Behaviors
(Moderate Experience)
Partners with internal and data engineering teams to fully optimize acquisition data sources.
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Level 4 Behaviors
(Extensive Experience)
Leads overall data analytics activities of our organization to apply decision-making techniques.
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Level 5 Behaviors
(Mastery)
Develops robust analytics requirements to define algorithms and data sources for stakeholders.
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2 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains system processes and procedures used in delivering end-user training.
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Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
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Level 3 Behaviors
(Moderate Experience)
Maintains detailed training materials and resources to assist end-users in daily system functions.
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Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
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Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
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3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Salesforce CRM Senior Administrator

1 Core Competencies – Customer Relationship Management
Proficiency Level -3
Skill definition-Applying principles, practices and guidelines to interact and build a good business relationship with customers.
Level 1 Behaviors
(General Familiarity)
Follows customer relationship management practices and techniques in collecting data.
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Level 2 Behaviors
(Light Experience)
Conducts customer profiling to summarize consumption habits.
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Level 3 Behaviors
(Moderate Experience)
Implements sales promotion analysis to track clients' account history.
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Level 4 Behaviors
(Extensive Experience)
Integrates sales history with sales projections to add more business value.
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Level 5 Behaviors
(Mastery)
Develops web-based CRM solutions for businesses to enhance sales force efficiency and effectiveness.
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2 Core Competencies – Analytical Thinking
Proficiency Level -3
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Explains the integral role data collection plays when conducting analytical thinking.
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Level 2 Behaviors
(Light Experience)
Asks the right questions to ensure clarity on business goals and requirements.
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Level 3 Behaviors
(Moderate Experience)
Develops alternative solutions and compares the pros and cons.
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Level 4 Behaviors
(Extensive Experience)
Determines and prioritizes the sequence of steps for a specific situation.
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Level 5 Behaviors
(Mastery)
Evaluates potential risks using extensive industry knowledge when considering new opportunities.
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3 Salesforce CRM Senior Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Salesforce CRM Senior Administrator
Proficiency Level - 4
5 Competency for - Salesforce CRM Senior Administrator
Proficiency Level - 5

Summary of Salesforce CRM Senior Administrator skills and competencies

There are 0 hard skills for Salesforce CRM Senior Administrator.
9 general skills for Salesforce CRM Senior Administrator, Data Analytics, End-User Training, Data Integration, etc.
7 soft skills for Salesforce CRM Senior Administrator, Customer Relationship Management, Analytical Thinking, Attention to Detail, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Salesforce CRM Senior Administrator, he or she needs to be skilled in Customer Relationship Management, be skilled in Analytical Thinking, and be skilled in Attention to Detail.

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